At Joybees, we strive to provide efficient and reliable shipping services. Please review our updated shipping policy below:
Order Processing and Timelines:
Our warehouse processes orders promptly, typically within 1 business day of order placement. Once your order is shipped, you will receive an email notification containing tracking information. We recommend referring to this email for the most accurate updates and estimated delivery timings. While we make every effort to ensure a smooth shipping process, please note that shipping times may vary.
We currently ship to all locations within Canada.
Please be aware that additional charges may apply for shipments to Yukon and NWT. We will notify you of any additional charges during the checkout process.
We offer free shipping on orders over $90.
Shipping Costs for Orders under $90:
For orders below $90, standard shipping is available at a flat rate of $9.99.
Shipping Methods and Delivery Timeframes:
All orders are shipped and delivered using Canada Post. After processing, your purchase will be shipped within 1-2 business days. Delivery times typically range from 4-5 business days, depending on your location.
Order Changes or Cancellations:
If you need to modify or cancel an order, please contact our customer service immediately at firstname.lastname@example.org or give us a call at 1-844-273-4872. While we will make every effort to accommodate your request, we cannot guarantee changes or cancellations once an order has been shipped. If the order cannot be modified or canceled in time, you will be responsible for all shipping charges, including return shipping, if applicable.
We appreciate your understanding and cooperation regarding our shipping policy. Should you have any further questions or require assistance, please don't hesitate to reach out to our customer service team.